Refund policy
Return & Refund Policy
You have 5 days after receiving your item to request a return for damaged goods or an exchange. To remain eligible, items must be unworn, unused, with tags, and in the original packaging with a receipt. Please note that we do not accept returns for a change of mind.
How to Start a Return
Contact us at dogmanent912@gmail.com. If your request is accepted, we will provide a return shipping label and instructions. For both damaged items and size exchanges, the customer is responsible for the return shipping costs.
Damages & Issues
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
Non-Returnable Items
We cannot accept returns on the following:
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Custom or personalized products
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Sale items or gift cards
Refunds
Once we have inspected your return, we will notify you regarding the approval of your refund. Approved refunds are automatically processed to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at dogmanent912@gmail.com.